I’m having issues with a stream

Having problems with a stream? Here are a few things you can try to fix any issues:

  • Refresh the page.
  • Log out and log in again.
  • Check you’re using one of our recommended browsers: Safari (Apple devices), Chrome or Edge. If you’re not, please try one of these browsers instead.
  • Make sure your browser and operating systems are up to date.
  • If you are using a VPN or Adblocker try turning these off.
  • Make sure you are on your own personal network.
  • Make sure you have allowed your browser to play audio and that your audio setup is working correctly for other sounds.

If you are still having issues, please contact us at customerservice@recast.tv